Privacy Policy

Privacy Notice

LifeStyle Riviera Maya

In compliance with the provisions of the Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP), the following is reported: Responsible for the processing of personal data: María Luisa Castellanos Ortega, who acts as a natural person with business activity under the trade name Lifestyle Riviera Maya, with fiscal address at Bahía Chemuyil #9, Bohemian Village, Puerto Aventuras, Quintana Roo, 77733, is responsible for the use and protection of your personal data.

In order to provide you with our vacation rental and real estate sales services, we may request and process the following personal data:

• Identification data: Full name, date of birth, nationality.
• Contact information: Telephone, email, address.
• Financial Data: Banking information for payments or refunds.
• Property data: Information about properties of interest to you or that you wish to sell.
• Official documentation: Copy of official identification (INE, passport), proof of address, RFC, CURP.

Purposes of the treatment:

Your personal data will be used for the following purposes:

• Primary (necessary for service):
• Manage reservations and vacation rental contracts.
• Facilitate the purchase and sale of real estate.
• Verify your identity and financial situation for real estate transactions.
• Prepare and formalize contracts and related legal documents.
• Comply with applicable tax and legal obligations.

• Secondary (not required for service):
• Send you promotional information about properties and services.
• Conduct satisfaction surveys and improve our services.
• Invite you to events or activities related to the real estate sector.

If you do not wish your data to be used for these secondary purposes, you can express this by sending an email to sales@lifestylerivieramaya.com

Transfer of personal data:

Your personal data may be shared with third parties only in the following cases:

• Competent authorities: For compliance with legal obligations.
• Public Notaries: For the formalization of purchase and sale transactions.
• Financial institutions: If necessary for payment or financing processes.
• External collaborators and advisors: Who participate in the provision of the contracted services.

We undertake not to transfer your personal information to additional third parties without your express consent.

ARCO Rights:

You have the right to access , rectify , erase , or object to the processing of your personal data. To exercise these rights, you can send a request to sales@lifestylerivieramaya.com

Your request must include:

• Full name and contact information.
• Clear description of the right you wish to exercise.
• Documents that prove your identity or legal representation.

We will respond to your request within a maximum of 20 business days.

Safety measures:

We implement administrative, technical, and physical security measures to protect your personal data from damage, loss, alteration, destruction, or unauthorized use, access, or processing.

Modifications to the privacy notice:

This notice may be modified at any time to comply with legal updates or changes to our processes. Modifications will be posted on our website www.lifestylerivieramayarentals.com or we will notify you through the contact methods provided.

Contact:

For any questions or clarifications regarding this notice, please email us at sales@lifestylerivieramaya.com

Last updated: April 2025